Professional Development Workshops

Professional Development Workshops are hands-on, interactive sessions that provide an opportunity to learn new skills or hone existing ones at Evaluation 2005: Crossing Borders, Crossing Boundaries, the joint conference of the Canadian Evaluation Society and the American Evaluation Association.

Professional development workshops precede and follow the conference. These workshops differ from sessions offered during the conference itself in at least three ways: 1. each is longer (either 3, 6, or 12 hours in length) and thus provides a more in-depth exploration of a skill or area of knowledge, 2. presenters are paid for their time and are expected to have significant experience both presenting and in the subject area, and 3. attendees pay separately for these workshops and are given the opportunity to evaluate the experience. Sessions are filled on a first-come, first-served basis and most are likely to fill before the conference begins.

REGISTRATION: Registration for professional development workshops is handled as part of the conference registration forms; however, you may register for professional development workshops even if you are not attending the conference itself.

Both the American Evaluation Association (AEA) and the Canadian Evaluation Society (CES) are processing registrations for Evaluation 2005. You need only to register through one or the other for the conference and workshops. If you reside in Canada, you should register through CES. If you reside in the US, you should register through AEA. If you are an international attendee, we strongly encourage you to register through CES as well since, representing the hosting country for the conference, they will be issuing any letters of invitation and also have the most up to date information related to international travel into and out of Canada. You are on the AEA Conference site. The CES conference site may be accessed at http://c2005.evaluationcanada.ca/index.cgi?_lang=en.

FEES: Workshop registration fees are in addition to the fees for conference registration:

	Two Day Workshop	One Day Workshop	Half Day Workshop
CES/AEA Members	$340	$170	$85
Students	$180	$90	$45
Nonmembers	$440	$220	$110

Please note that all fees are given us US dollars. If you register via the Canadian Evaluation Society's site, you will register at approximately equivalent rates in Canadian Dollars.

FULL SESSIONS: Sessions that are closed because they have reached their maximum attendance will be clearly marked below the session name. No further registrations will be accepted for full sessions and we do not maintain waiting lists. Once sessions are closed, they will not be re-opened.

Qualitative Methods
THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS
Qualitative data can humanize evaluations by portraying people and stories behind the numbers. Qualitative inquiry involves using in-depth interviews, focus groups, observational methods, and case studies to provide rich descriptions of processes, people, and programs. When combined with participatory and collaborative approaches, qualitative methods are especially appropriate for capacity-building-oriented evaluations.

Through lecture, discussion, and small-group practice, this workshop will help you to choose among qualitative methods and implement those methods in ways that are credible, useful, and rigorous. It will culminate with a discussion of new directions in qualitative evaluation.

Michael Quinn Patton is an independent consultant and professor at the Union Institute. An internationally known expert on utilization-focused evaluation and qualitative methods, he published the third edition of Qualitative Research and Evaluation Methods (SAGE) in 2001.

Session 1: Qualitative Methods
Scheduled: Monday and Tuesday, October 24 and 25, 9 am to 4 pm
Level: Beginner, no prerequisites

Quantitative Methods

Quantitative data offers opportunities for numerical descriptions of populations and samples. The challenge is in knowing which analyses are best for a given situation.

Designed for the practitioner needing a refresher course and/or guidance in applying quantitative methods to evaluation contexts, the workshop covers the basics of parametric statistics, and nonparametric statistics, as well as how to report your findings in ways useful to stakeholder groups.

Hands-on exercises interspersed with mini-lectures will introduce methods and concepts. The instructor will review examples of research and evaluation questions and the statistical methods appropriate to developing a quantitative data-based response.

You will learn:

Katherine McKnight applies quantitative analysis in her practice as a research consultant and program evaluator for Public Interest Research Services. Additionally, she teaches Research Methods, Statistics, and Measurement in the Department of Psychology at the University of Arizona in Tucson, Arizona.

Session 2: Quantitative Methods
Scheduled: Monday and Tuesday, October 24 and 25, 9 am to 4 pm
Level: Beginner, no prerequisites

Do you have what it takes to be a successful independent consultant? Designed for evaluators considering becoming independent consultants or who have recently begun a consulting practice, the workshop will help you to assess your own skills and characteristics to determine if you have what it takes to be successful and strategize about areas in need of improvement.

The workshop will focus on the full scope of operating an independent consulting practice from marketing and proposal writing, to developing client relationships, to project management, ethics, and business operations. Case examples, hands-on activities, and take-home materials will prepare you to enter the world of consulting.

You will learn:

Gail Barrington started Barrington Research Group 20 years ago as a sole practitioner. Today, she has a staff of 7 and a diverse client base. A top rated facilitator, she has taught workshops throughout the US and Canada.

Session 3: Consulting Skills
Scheduled: Monday and Tuesday, October 24 and 25, 9 am to 4 pm
Level: Beginner, no prerequisites

Evaluation 101: Intro to Evaluation Practice

Begin at the beginning and learn the basics of evaluation from an expert trainer. The session will focus on the logic of evaluation to answer the key question: "What resources are transformed into what program evaluation strategies to produce what outputs for which evaluation audiences, to serve what purposes." Enhance your skills in planning, conducting, monitoring, and modifying the evaluation so that it generates the information needed to improve program results and communicate program performance to key stakeholder groups.

A case-driven instructional process, using discussion, exercises, and lecture will introduce the steps in conducting useful evaluations: Getting started, Describing the program, Identifying evaluation questions, Collecting data, Analyzing and reporting, and Using results.

You will learn:

John McLaughlin has been part of the evaluation community for over 30 years working in the public, private, and non-profit sectors. He has presented this workshop in multiple venues and will tailor this two-day format for Evaluation 2005.

Session 4: Evaluation 101
Scheduled: Monday and Tuesday, October 24 and 25, 9 am to 4 pm
Level: Beginner, no prerequisites

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

Explore the latest in practical tools and techniques that have evolved to build capacity across diverse stakeholders to describe, analyze, plan, measure, report and manage performance. This workshop will focus on ideas and concepts from traditional evaluation practice, as well as new approaches from the fields of systems thinking, policy analysis, risk management and action research.

This workshop will showcase the most promising emerging cases, and will invite you to engage in hands-on small group work to further reinforce key concepts, practical applications to real situations, and group learning.

Steve Montague, Partner at Performance Management Network Inc. and author of The Three Rs of Performance, will lead this workshop. He has two decades of international experience in performance measurement, program evaluation, review and audit projects as a management consultant and as an evaluation manager.

Session 5: Performance Planning
Scheduled: Monday and Tuesday, October 24 and 25, 9 am to 4 pm
Level: Beginner, no prerequisites

Many programs fail to start with a clear description of the program and its intended outcomes, undermining both program planning and evaluation efforts. The logic model, as a map of what a program is and intends to do, is a useful tool for clarifying objectives, improving the relationship between activities and those objectives, and developing and integrating evaluation plans and strategic plans.

First, we will recapture the utility of program logic modeling as a simple discipline, using cases in public health and human services to explore the steps for constructing, refining and validating models. Then, we’ll examine how to use logic models in evaluation to gain stakeholder consensus and determine evaluation focus, in program monitoring to determine a set of balanced performance measures, and in strategic planning to affirm mission and identify key strategic issues. Both days use modules with presentations, small group case studies, and debriefs to reinforce group work.

You will learn:

Thomas Chapel is the central evaluation resource person and logic model trainer at the Centers for Disease Control. This is an expanded version of a workshop he has taught for the past 3 years to much acclaim.

Session 6: Logic Models
Scheduled: Monday and Tuesday, October 24 and 25, 9 am to 4 pm
Level: Beginner, no prerequisites

Participatory Evaluation

Participatory evaluation practice requires evaluators to be skilled facilitators of interpersonal interactions. This workshop will provide you with theoretical grounding (social interdependence theory, conflict theory, and evaluation use theory) and practical frameworks for analyzing and extending your own practice.

Through presentations, discussion, reflection, and case study, you will experience strategies to enhance participatory evaluation and foster interaction. You are encouraged to bring examples of challenges faced in your practice for discussion.

You will learn:

Jean King has over 30 years of experience as an award-winning teacher at the University of Minnesota. As an evaluation practitioner, she has received AEA’s Myrdal award for outstanding evaluation practice. Laurie Stevahn is a professor at Seattle University with extensive facilitation experience as well as applied experience in participatory evaluation.

Session 7: Participatory Eval
Prerequisites: Basic evaluation skills
Scheduled: Monday and Tuesday, October 24 and 25, 9 am to 4 pm
Level: Intermediate

Get up to speed on performance measurement and its contribution to program evaluation. A sound performance measurement system strengthens accountability, demonstrates value for money to taxpayers and funders, reinforces and supports planning and quality assurance processes, and, most importantly, improves performance at the strategic, client, and operational levels.

This intensive, interactive workshop uses many examples and case studies from a variety of government and non-profit agencies. Participants will engage a simple step-by-step process for developing meaningful performance measures. Focus will be on the use of performance measurement in reporting, management decision making and achieving program results.

John Robert Allen is a management consultant with more than 28 years of experience in performance measurement and program evaluation in the public sector. He is an experienced facilitator who has presented this workshop frequently in both the United States and Canada.

Session 8: Performance Measurement
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm
Level: Beginner, no prerequisites

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

Systems theory is a large and highly evaluative filed of inquiry. Evaluators can use many of the tools and techniques from the systems field, often with little modification. These tools can reveal otherwise hidden insights, help address ongoing evaluation challenges, and provide valuable short-cuts.

This workshop explores design, data collection, and analysis methods drawn from two systems theory based approaches – Soft Systems Methodology and Complex Adaptive Systems. Participants will learn and experiment with innovative techniques on a real case study and then determine the usefulness of these techniques to their own projects.

Bob Williams is an independent consultant and a pioneer in applying systems theory to the field of evaluation. Glenda Eoyang is founding Executive Director of the Human Systems Dynamics Institute and has presented systems approach workshops with Bob at previous AEA conferences.

Session 9: Systems Approaches
Prerequisites: Basics of needs assessment, eval methods and qualitative data collection and analysis
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm
Level: Intermediate

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

What do you do when asked to perform an evaluation on a program that is well underway? When time and resources are few, yet expectations high? When questions about baseline data and control groups are met with blank stares? This workshop presents a seven-step approach that seeks to ensure the best quality evaluation under real-life constraints.

Through presentations and discussion, with real-world examples drawn from international development evaluation, you will study the RealWorld Evaluation approach. The workshop focuses on developing country evaluation, but the techniques are applicable to evaluators working in any context with budget, time, and data constraints.

Jim Rugh will coordinate a team of four facilitators with extensive real-world experience in conducting evaluations in a range of contexts worldwide. He is a leader in the area of conducting evaluations with budget, time, and data constraints.

Session 10: RealWorld Evaluation
Prerequisites: Academic or practical knowledge of the basics of evaluation
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm
Level: Intermediate

Focus Group Interviewing
THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

The focus group moderator plays a critical role in the quality of the focus group interview. This workshop will examine the function of the moderator and suggest methods that maximize his or her role. Specific topics will include when to use focus groups, developing powerful questions, solving problems regularly encountered by moderators, using effective and efficient analysis, and alternative moderating styles.

Through lecture, demonstration, discussion and practice, this hands-on session will introduce best practices in moderating, developing questions and analyzing results for focus groups. You will have the opportunity to participate in and/or observe a mock focus-group.

You will learn:

Richard Krueger is co-author of one of the most widely read texts on focus groups: Focus Groups: A Practical Guide of Applied Research (SAGE), as well as numerous articles on the topic. He has conducted over 300 focus groups in the public, private, and non-profit sectors and is a highly experienced workshop facilitator who has offered sessions at AEA since 1988.

Session 11: Focus Groups
Prerequisites: Experience with individual or group interviewing
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm
Level: Intermediate

Coding? Qualitative Software? Why and How

Coding and qualitative software are viewed as resources that assist in the search for meaning in qualitative data. This session is designed to use practical experience with real data in the form of group exercise to direct discussion of important principles that shape qualitative analysis.

Individual and small group work are framed by seminars that explore pre-code work, code evolution, and memo writing. Qualitative software, including ATLAS.ti and MAXqda, is presented as a useful tool to integrate into analysis, but not as a solution to analysis challenges.

Ray Maietta is President and founder of ResearchTalk Inc, a qualitative inquiry consulting firm. He is an active qualitative researcher who also brings extensive experience as a trainer to the session. Jacob Blasczyk is an active, experienced evaluator with in-depth experience in using qualitative software.

Session 12: Coding
Prerequisites: Experience in qualitative data analysis
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm
Level: Intermediate

This unique session is designed to take practicing evaluators a level beyond their current communicating and reporting practices.

You will self-assess your practices to determine what formats and strategies you use most often, what challenges and successes you have experienced, and why. Then, select among learning opportunities in the newest areas of communicating and reporting: video and web conferencing, chat rooms and teleconferencing, working sessions, photography and cartoons, poetry and drama, video and computer-generated presentations, and website communications.

Rosalie Torres, of Torres Consulting Group, and Mary Piontek, from the University of Michigan, represent two-thirds of the authoring team for the 2nd edition of Evaluation Strategies for Communicating and Reporting (SAGE). They have applied their recommendations in a range of evaluation contexts, bringing practical experience to the workshop.

Session 13: Reporting
Prerequisites: Experience with evaluation communicating and reporting
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm
Level: Intermediate

Structural Equation Modeling for Evaluators
THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS
Explore the conceptual, technical, and applied issues related to Structural Equation Modeling (SEM). SEM merges confirmatory factor analysis with path analysis and provides means for constructing, testing, and comparing comprehensive structural path models as well as comparing the goodness of fit of models and their adequacy across multiple samples.

Drawing heavily on structured lecture with opportunity for questions, this session will examine models varying from simple to more complex that cover a wide range of situations including longitudinal and mediational analyses, comparisons between groups, and analyses that include data from different sources such as from supervisors and co-workers.

Amiram Vinokur is a charter member of AEA currently at the University of Michigan’s Institute for Social Research. He has written on SEM, uses it in his practice, and teaches it at the Survey Research Summer Institute.

Session 14: SEM for Evaluators
Prerequisites: Intermediate Statistics
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm
Level: Intermediate

Evaluation logic and methodology is a set of principles (logic) and procedures (methodology) that guide evaluators in combining descriptive data with relevant values to draw conclusions that address how good, valuable, or important something is, rather than just describing what it is like or what happened.

This workshop combines mini-lectures, demonstrations, small group exercises and interactive discussions to offer a “nuts and bolts” introduction to concrete, easy-to-follow, practical methods for conducting an evaluation.

Jane Davidson has nearly 20 years of experience teaching and conducting workshops on a wide variety of topics including evaluation and research methods. The methodologies presented in this workshop are drawn from her book Evaluation Methodology Basics: The nuts and bolts of sound evaluation (SAGE).

Evaluation has become increasingly important as funding opportunities become more competitive. This workshop is geared, in particular, to those working with non-profit organizations that want to build evaluation into funding applications and programs.

Through hands-on exercises, presentations, and discussion, you will explore the Results Based Management approach to Program Logic Models and Evaluation Matrices. A Program Logic Model is a tool to help design and evaluate programs, demonstrating the relationship between program inputs, activities, outputs, outcomes and impacts. An Evaluation Matrix is a tool for systematically identifying evaluation questions, indicators of success, appropriate data sources and data collection methods.

Harry Cummings, the award-winning director of Harry Cummings and Associates, has designed and led numerous training workshops in economic impact assessment. His associate, Nichole Fraser, brings to the workshop a range of experience in applying the Results Based Approach in real-world situations.

Session 16: Results Based Approach
Scheduled: Tuesday, October 25, 9:00 am to 4:00 pm

In the early stages of development, Quality Assurance/Quality Control was defined as “…a type of evaluative monitoring.” Today, quality is more than just an action taken on an assembly line. It is a set of qualitative and quantitative tools applicable to all types of organizations including non-profits, government and education. In the course of its growth Quality has developed and adapted a number of tools and techniques that are relevant to all evaluators and should become a part of your tool kit.

This workshop uses mini-lectures, discussion and small group exercises to explore the Seven Tools of Quality Control and the Seven New Tools for Quality Management.

You will learn:

Thomas Berstene is the founder and president of WorkForce Planning Associates, Inc. He has more than twenty years of experience working in the area of quality and organizational assessments and facilitating professional development seminars.

Session 17: Tools of Quality
Scheduled: Wednesday, October 26, 8:00 am to 3:00 pm

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

Policy implementation can be thought of as a multi-level, multi-site intervention in an organizational system. This workshop explores evaluation as it relates to two important implementation strategies. The fidelity approach focuses on development of a large scale program that is delivered at all sites and the adaptation approach focuses on development of programs that respond to the needs of groups within the larger system.

Using mini-lectures, small group exercises and discussion, this session enables participants to learn about evaluative methods appropriate to both of these approaches. We will also address the information needs of policy makers, program managers, the legislature and other stakeholders.

John Owen founded the graduate teaching program at the Centre for Program Evaluation at Melbourne University. He is a Fellow of the Australasian Evaluation Society and has offered workshops for the AES and AEA. Pam St Leger brings to the workshop a wealth of facilitation skills and is a Senior Lecturer at the Centre for Program Evaluation.

Session 18: Policy Implementation
Prerequisites: Experience with policy development and evaluation

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

The Success Case Method (SCM) is a proven and effective method to quickly evaluate the impact of training programs and other organizational or performance improvement initiatives. It is research-based, practical, efficient and produces highly credible and trustworthy impact. The SCM intentionally seeks the very best results a program is producing so that best practices can be leveraged and extended.

Workshop participants will practice with and learn about the SCM through presentations, simulation exercises, and review of case examples. Extensive take home resources, examples, and job aids facilitate on-the-job application of workshop content.

Robert Brinkerhoff developed the SCM throughout the past 20 years in which he evaluated the impact and effectiveness of training interventions in organizations worldwide and is the author of 12 books on the topic including, The Success Case Method: Find Out Quickly What’s Working and What’s Not (Berrett Koehler). He will lead a team of three during this workshop.

Scheduled: Wednesday, October 26, 8:00 am to 3:00 pm
Level: Beginner, no prerequisites

Program evaluation has great need for the development of valid measures, e.g. of the quantity and quality of services and of the outcomes of those services. Many evaluators are frustrated when existing instruments are not well tailored to the task and do not produce the needed sensitive, accurate, valid findings.

Through an extensive presentation, followed by discussion and hands-on work with data sets and computer-generated output, this workshop will explore Rasch Measurement as a means to effectively measure program services. Attendees should bring their own charged PC laptop and will receive a copy of the Winsteps software at the workshop.

Kendon Conrad is from the University of Illinois at Chicago and Nikolaus Bezrucko is an independent consultant. They bring extensive experience in both teaching about, and applying, Rasch measurement to evaluation.

Session 20: Rasch Measurement
Scheduled: Wednesday, October 26, 8:00 am to 3:00 pm
Level: Beginner, no prerequisites

Experience the power of appreciative reframing! An appreciative approach to evaluation maximizes chances for sustainable impact by helping programs identify what is working and drawing on existing strengths to build capacity and improve program effectiveness. Appreciatively oriented evaluation does not veil problems, but rather refocuses energy in a constructive and empowering way.

You will experience the various phases of Appreciative Inquiry (AI) using appreciative interviews to focus on evaluation, developing indicators and data collection tools, conducting appreciative interviews, analyzing interview data, and sharing results. The workshop uses real-world case examples, exercises, discussion and short lectures to show participants how to incorporate AI into their evaluation contexts.

Tessie Catsambas, President of EnCompass LLC, and Hallie Preskill, Claremont Graduate University professor and evaluation consultant, together bring to the workshop years of training experience and hands-on practice using AI in a variety of program contexts.

Session 21: Appreciative Inquiry
Scheduled: Wednesday, October 26, 8:00 am to 3:00 pm
Level: Beginner, no prerequisites

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

Assessing needs is a task often assigned to evaluators with the assumption that they have been trained in or have experience with the activity. However, surveys of evaluation training indicated that by the year 2002 only one formal course on the topic was being taught in university based evaluation programs.

This workshop uses hands-on activities interspersed with mini-presentations and discussions to provide an overview of needs assessment. The focus will be on basic terms and concepts, models of needs assessment, steps necessary to conduct a needs assessment and an overview of methods.

James Altschuld is a professor at Ohio State University and the instructor of the only needs assessment course in the most recent study of evaluation training. He has co-written two books on needs assessment and is a well-known presenter of workshops on the topic in numerous respected venues.

Scheduled: Wednesday, October 26, 8:00 am to 3:00 pm
Level: Beginner, no prerequisites

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

Evaluations should be useful, practical, accurate and ethical. Utilization-focused Evaluation is a process that meets these expectations and promotes use of evaluation from beginning to end. By carefully implementing evaluations for increased utility, this approach encourages situational responsive-ness, adaptability and creativity.

With an overall goal of teaching you the process of Utilization-focused Evaluation, the session will combine lectures with concrete examples and interactive case analyses, including cases provided by the participants.

Michael Quinn Patton is an independent consultant and professor at the Union Institute. An internationally known expert on Utilization-focused Evaluation, in 1997 he published the third edition of the book on which this session is based, Utilization Focused Evaluation: The New Century Text (SAGE).

Session 23: Utilization-focused
Scheduled: Wednesday, October 26, 8:00 am to 3:00 pm
Level: Beginner, no prerequisites

THIS WORKSHOP IS FULL - NO MORE REGISTRANTS ARE BEING ACCEPTED
WE DO NOT MAINTAIN WAITING LISTS FOR WORKSHOPS

Learn the theory-driven approach for assessing and improving program planning, implementation and effectiveness. Participants will explore the conceptual framework of program theory and its structure, which facilitates precise communication between evaluators and stakeholders regarding evaluation needs and approaches to address those needs.

Mini-lectures, group exercises and case studies will illustrate the use of program theory and theory-driven evaluation for program planning, initial implementation, mature implementation and outcomes. In the outcome stages, you will explore the differences among outcome monitoring, efficacy evaluation and effectiveness evaluation.

Huey Chen, professor at the University of Alabama at Birmingham, is the author of Theory-Driven Evaluations (SAGE), the classic text for understanding program theory and theory-driven evaluation. He is an internationally know workshop facilitator on the subject.

Prerequisites: Knowledge of logic models or program theory
Scheduled: Wednesday, October 26, 8:00 am to 3:00 pm
Level: Intermediate

Explore the difference between “presenting” findings and “communicating” findings. This is an interactive session for any evaluator who is asked to present evaluation findings in front of an audience. Participants are introduced to three primary channels of communication: how you look, how you sound and how you organize what you say.

The instructor will model a behavior, explain an idea and demonstrate concept after which attendees will have the opportunity to practice in front of the group and receive coaching and feedback. Come prepared with a specific topic that you’ll be asked to present in the near future.

Carl Hanssen hails from The Evaluation Center at Western Michigan University and is a certified interpersonal skills instructor. An experienced facilitator and presentations coach, he excels at developing, practicing and teaching presentation skills.